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Medical & first aid

In an emergency, call the number below first and follow the call handler. These guides are general, built into the app for offline use, and still need review by a medical expert.

Picked from your phone's language — check it matches where you are.

Call 999

First-aid guides

Unresponsive and not breathing (CPR)
  1. Check for danger, then shout and gently shake their shoulders.
  2. Call the emergency number on speaker and say they are not breathing.
  3. Push hard and fast in the centre of the chest: 5–6 cm deep, 100–120 a minute.
  4. If trained, give 2 rescue breaths after every 30 pushes; otherwise keep pushing.
  5. Send someone for a defibrillator (AED) and follow its spoken instructions.
  6. Do not stop until help takes over or they start breathing normally.
Unresponsive but breathing (recovery position)
  1. Call the emergency number.
  2. Roll them onto their side, top leg bent to stop them rolling.
  3. Tilt the head back gently so the airway stays open.
  4. Keep checking their breathing until help arrives.
Severe bleeding
  1. Call the emergency number.
  2. Press firmly on the wound with a clean cloth or your hand.
  3. Keep pressing; add more cloth on top if it soaks through — do not remove it.
  4. If you are trained and bleeding from a limb will not stop, a tourniquet may be used.
  5. Keep them warm and lying down.
Choking adult
  1. Ask them to cough hard.
  2. If that fails, give up to 5 firm back blows between the shoulder blades.
  3. Then up to 5 abdominal thrusts (not for babies or pregnant people).
  4. Repeat back blows and thrusts. Call the emergency number if it does not clear.
  5. If they become unresponsive, start CPR.
Burns
  1. Cool the burn under cool running water for 20 minutes.
  2. Remove jewellery and clothing near it unless stuck to the skin.
  3. Cover loosely with cling film or a clean plastic bag.
  4. Call for help for large, deep, face, hand or child burns. No creams or ice.
Stroke (FAST)
  1. Face — has it dropped on one side?
  2. Arms — can they lift both and keep them up?
  3. Speech — is it slurred or confused?
  4. Time — call the emergency number straight away and note when it started.
Heart attack
  1. Call the emergency number.
  2. Sit them down, leaning back with knees bent.
  3. If not allergic and an adult, they can chew one 300 mg aspirin slowly.
  4. Be ready to start CPR if they become unresponsive.
Severe allergic reaction (anaphylaxis)
  1. Use their adrenaline auto-injector into the outer thigh.
  2. Call the emergency number and say anaphylaxis.
  3. Keep them lying down with legs raised (or sitting if breathing is hard).
  4. A second injector can be given after 5 minutes if no better.

Sophia can answer these offline too — ask her "what's the emergency number in Spain" or "how do I help someone choking".